Shipping policy

Order Processing

  • Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. 
  • Order Modifications: If you need to modify your order, please contact us within 12 hours of placing your order. Changes to orders cannot be made after this period.

2. Shipping Rates & Delivery Estimates

  • Domestic Shipping: Due to high demand it can take 2-4 weeks to arrive.

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: Free standard shipping is available on orders over 60 EUR.

  • International Shipping: We ship worldwide

  • Customs, Duties, and Taxes: [Your Store] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3. Order Tracking

  • Once your order has shipped, you will receive an email notification including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Shipping to P.O. Boxes

  • We do not ship to P.O. boxes or APO/FPO addresses.

5. Delivery Issues

  • Incorrect Address: If the address provided is incorrect or outdated, the package will be returned to us by the carrier or the unintended recipient. A new shipping fee will be charged for the reshipment.
  • Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately so we can work with the carrier to resolve the issue.

6. Returns and Refunds

  • Our [Return Policy] applies to all shipments. Please refer to it for information on how to return or exchange an item.

7. Customer Support

  • For any questions or concerns regarding your order or shipping, please contact our customer support team at info@shoipluxvita.com or visit our [Contact Us] page.